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Runway to Excellence - The Official SJR London PodcastAuthor: Stephanie Jackson
Welcome to the Runway to excellence! The exciting new podcast hosted by Stephanie Jackson of SJR London. Language: en-gb Genres: Arts, Fashion & Beauty Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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What Actually Gets You Hired! How to Succeed in Luxury Retail | Leadership, Hiring & Career Growth with Roisin Hurley
Episode 18
Tuesday, 21 April, 2026
In this episode of Runway to Excellence, Stephanie Jackson sits down with Brand & Retail Consultant Roisin Hurley to explore the realities of working, hiring, and leading in the luxury retail industry. From early career decisions to leadership roles, this conversation unpacks what separates those who succeed in luxury from those who struggle to progress.Roisin shares valuable insight into what luxury brands are really looking for when hiring, how to stand out in a competitive market, and the importance of attitude, service excellence, and cultural alignment. The discussion also explores leadership in retail environments, building high-performing teams, and maintaining standards in fast-paced, customer-focused settings.This podcast is brought to you by SJR London, trusted talent partner for Luxury Fashion, Beauty and Lifestyle recruitment - for more on how they deliver talent that defines luxury, visit https://www.sjrlondon.com/This episode covers…What it takes to succeed in luxury retail careersHow luxury brands hire and assess talentThe importance of attitude, presentation, and service standardsCareer progression in fashion, beauty, and retailLeadership in high-performance retail environmentsBuilding and managing successful teamsThe difference between good candidates and exceptional onesHow to stand out in competitive luxury rolesCultural fit and brand alignment in hiringLong-term career development in the luxury sectorKey Moments:0:00: From MAC Counter to Global Director at Burberry02:40: Brazil to Ireland: Early Life and Falling in Love with Customers08:10: Athlete Family, Corporate Athlete Mindset & High Performance15:10: Teenage Entrepreneur: Phone Cases, Nail Art & Commercial Creativity22:10: Getting into MAC: Fashion Shows, Beauty Retail and Art + Commerce31:00: University, Commuting Between Cities and Building a Relentless Work Ethic39:30: Fashion Weeks with MAC: Inside the Events Team and Backstage Chaos48:15: Leaving MAC for Burberry: Content, Training and a Pivotal Interview Task55:30: 9.5 Years at Burberry: Promotions, Global Travel and Positive Influence1:03:10: What Makes Exceptional Retail: Culture, Consistency and Store Leadership1:10:10: Feedback, Phones on the Floor and What’s Broken in Retail Today1:16:40: Top 1% Performers, Mindset and Roisin’s Legacy in Retail1:21:30: Closing Reflections & Takeaways for Retail, CX and Leadership
