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Travel Market LifeAuthor: Ryan Haynes
Travel Market Life is a podcast focused on the travel, tourism, hotel and hospitality industry to address industry issues, digitalisation, technologies and systems, consumer trends, marketing and communications. Language: en Genres: Business, Management, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Evolution of Iconic Luxury: An Investment in People - The Headland Hotel, Cornwall
Sunday, 29 March, 2026
We’re on Fistral Beach in Newquay for something special. In this episode of Hoteliers’ Voice, I get an exclusive behind-the-scenes tour of The Headland Hotel with Kai Sinkevicius, Assistant Operations Manager, as we explore what five-star hospitality really looks like on the Cornish coast.From the grand lobby and recently refurbished restaurant to the cottages, spa and Aqua Club, this is a story about heritage, reinvestment and the power of family values. But more than that, it’s about people. Kai's journey from porter at 18 to senior leadership, and the pride shared by long-serving team members, says everything about the culture being built here.What We Explore- From Porter to Leader: How rotational training, mentorship and industry qualifications are shaping the next generation of hospitality talent.- Sustainability in Action: Why EarthCheck silver, local sourcing and conscious refurbishment are embedded in daily decision making.- Community at the Core: How family ownership, long service and local partnerships create loyalty that guests can feel.We walk through rooms transformed during lockdown, a ballroom reupholstered by a local seamstress, and suites designed to frame uninterrupted Atlantic views. We talk about levelling the seasonality curve in Cornwall, investing year-round, and building experiences that keep guests returning for weddings, birthdays and multi-generational stays.There’s also a strong message about perception. Hospitality is too often seen as a fallback career, yet here is a business investing in young people, visiting schools and championing the industry as a genuine profession. With over 450 years of combined service celebrated at one long-service dinner, it’s clear that loyalty runs deep.The Headland blends heritage with evolution. It embraces sustainability without losing soul. It nurtures talent instead of waiting for it to appear. And standing on that coastline, looking out over the Atlantic, you can feel that this is more than just a hotel. It’s a community.Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.
