Lash Biz Babes

Author: Erica Schramm

This is THE podcast for you if: - you're a solo lash artist or beauty business owner - you're working on building your clientele/growing your business - you want to be apart of a like-minded community of beauty biz owners growing their businesses together. Lash Biz Babes is all about lashes, business, marketing, mindset, empowerment, & community! A little about your host: My name is Erica Schramm, and I'm a mama, a lash artist since 2014, & I own Beauty COR Pro - a social media management agency for salons and beauty businesses internationally. I'm here to help you build a full beauty clientele & create a life that you love. Let's grow together!
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Language: en

Genres: Arts, Business, Entrepreneurship, Fashion & Beauty

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142. How to Turn First-Time Lash Clients into Loyal, Repeat Clients
Episode 142
Saturday, 28 March, 2026

In this episode, I broke down one of the most important (and often overlooked) parts of building a successful beauty business: client retention.Because let’s be real...your lash business isn’t built on one-time appointments. It’s built on repeat clients who trust you, come back consistently, and create stable, predictable income.In this episode, I share exactly what to say (and how to say it) to first-time clients so they feel confident, comfortable, and excited to rebook, even if something doesn’t go perfectly during their first appointment with you.In This Episode You'll Learn:💖 Why repeat clients are the foundation of a sustainable beauty business✨ How communication directly impacts client retention🫧 What to say to first-time clients to ease nerves and build trust🌈 How to set clear expectations during consultations🪐 The importance of educating every client (even experienced ones)🩷 How to handle feedback or dissatisfaction without losing the client⚡️ Simple ways to open the door for honest communication🫶🏼 Why follow-up and rebooking are key to long-term successLet’s Be Friends!Come hang out with me on Instagram:💖 www.instagram.com/xoericaschramm💖 www.instagram.com/lashbizbabesLoved This Episode? Make sure you’re subscribed so you never miss a new episode! And if this episode helped you, share it with a fellow lash artist or beauty pro!LASH BIZ BABES EXPERIENCE 2026: The year of going ALL IN. Lash artists, estheticians, nail tech, hairstylists, and beauty professionals are invited to join us online on May 2nd, 2026. Tickets are on sale now for only $199. Payments plans available. Make 2026 your best year yet! Get your TICKET HERE!