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Community Creators with Shana LynnAuthor: Shana Lynn Bresnahan
Entrepreneurs and online business owners can no longer grow with great marketing alone. If you want to scale your course, membership, or coaching program, Ill teach you how to maximize your profit and multiply your impact by creating a thriving online community. Be sure to connect with me on IG: http://instagram.com/shanaspeaksIve spent over a decade working with top brands and entrepreneurs to cultivate thriving online communities and empowered community teams that increase their reach, retention, and revenue. This podcast is a space for community creators like you and me to share our insights, best practices, and whats working now in the community space.Youll discover proven strategies, actionable tactics, and innovative ideas that you and your team can use to reduce refunds and increase retention. You wont want to miss an episode! Subscribe now and lets get started! Show notes & more: https://ShanaLynn.com Language: en Genres: Business, Courses, Education, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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How to Audit Your Program Onboarding
Tuesday, 14 April, 2026
https://www.retainguide.com/ - Get Instant Access to The Membership Retention Roadmap: 5 Systems You Need to Keep More MembersIf you've heard previous episodes about the Retention Accelerator framework, you already know that retention starts long before someone considers canceling. It starts on day one.In this episode, we’re diving deep into the most important place to apply your retention strategy: your onboarding experience. Because the truth is, most memberships lose the highest percentage of members in the first 30 days. And that first impression? It matters more than you think.In this episode, you’ll learn:Why onboarding is the first (and most important) retention auditThe power of defining one clear “best next step”How to tailor onboarding to your audience (including high-support communities)Why overcommunication builds confidence and momentumHow to reinforce culture, expectations, and values from day oneThe importance of always making support visible and accessibleYour onboarding doesn’t have to be perfect - it just needs to be clear. When members feel confident they’re in the right place and know their next step, they’re far more likely to stay.Additional Resources:Want expert help mapping out your member journey and setting up feedback loops that actually work? Apply for my high-level membership consulting program, Retain: https://joinretain.comListen on the go? Subscribe to the podcast for more membership retention strategies:Apple, or SpotifyMake sure to subscribe for more strategies on keeping members engaged and growing your recurring revenue!Learn how to work with Shana: https://www.shanalynn.com/Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivateConnect with Shana: https://www.instagram.com/shanaspeaksWatch on YouTube: https://www.youtube.com/@communitycultivated
