The Cherryleaf Podcast

Author: Cherryleaf

Cherryleafs podcast on technical writing and becoming a better business communicator. www.cherryleaf.com
Be a guest on this podcast

Language: en

Genres: Technology

Contact email: Get it

Feed URL: Get it

iTunes ID: Get it

Get all podcast data

Listen Now...

159. Towards a Question and Answer world
Episode 160
Thursday, 12 June, 2025

The way users want to access information may be undergoing a seismic shift. Some have suggested technical communication is rapidly moving towards a question-and-answer (Q&A) paradigm. As user behaviour moves away from reading and towards asking, we discuss how chatbots, AI, and Q&A-driven interfaces are reshaping the expectations and responsibilities of technical communicators. Takeaway quote: "It’s not about crafting a list of 20 questions. It’s about building a robust knowledge system that can handle any question and deliver meaningful answers." Resources Michael Andrews and Ardis Ramey on Q&A communication paradigms UK Government Digital Service post: FAQs: why we don’t have them Statistics on voice and search behaviour Cherryleaf Newsletter We'll also publish a transcript of this podcast on the Cherryleaf blog. About Cherryleaf Cherryleaf is a technical writing services and training company. Cherryleaf