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MGMA PodcastsWelcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Author: MGMA
Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today! Language: en Genres: Business, Health & Fitness, Medicine Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Thirty Years, One Practice, and a People‑First Mindset — a conversation with practice administrator Tawnya Capps
Episode 763
Tuesday, 28 April, 2026
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Tawnya Capps, CMPE, ACMPE, practice administrator at Colorado Cardiovascular Surgical Associates. In this MGMA member spotlight, Tawnya reflects on nearly 30 years in the same practice — starting at the front desk and eventually stepping into executive leadership. The conversation explores servant leadership, building trust through empathy, the value of professional networking, and what it means to model resilience and confidence for the next generation.Episode takeawaysThere’s power in growing up inside a practice. Having worked in nearly every role — front desk, billing, coding, HR, scheduling, and leadership — Tawnya brings deep operational empathy and credibility to her administrator role.Leadership doesn’t mean distancing yourself from the work. Stepping in to check in patients or cover gaps isn’t symbolic — it’s practical, culture‑building, and reinforces that every role in a practice matters.Careers don’t always start with a master plan. Tawnya’s path into leadership was shaped by curiosity, timing, and opportunity — not a rigid roadmap — underscoring the value of saying yes to learning.Confidence often follows validation. Earning the CMPE and later ACMPE fellowship helped Tawnya recognize that the work she was already doing day in and day out truly mattered and met a national standard.Networking reduces isolation. MGMA conferences and chapter involvement created a sense of community — a reminder that most practice leaders are facing similar challenges, especially in today’s hybrid and high‑pressure environment.Women’s leadership has evolved — and visibility matters. Seeing more women in senior roles helped Tawnya envision herself as a leader and motivated her to mentor others coming up behind her.Family and leadership are deeply connected. As a working mother raising two daughters, Tawnya’s professional resilience and growth were inseparable from her role as a parent and role model.Presence builds trust. Whether in the office, at a conference, or on a board, showing up — consistently and authentically — is a through‑line in Tawnya’s approach to leadership.Related ResourcesConnect with Tawnya Capps on LinkedInColorado Cardiovascular Surgical AssociatesMGMA Certification MGMA Conferences and EventsMGMA Membership and Local ChaptersMGMA Insights Podcast Network This episode is brought to you by Greenway Health. Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow. To learn more about Greenway Health and Novare, visit greenwayhealth.com.
