Making Complaints Count Making Complaints Count is our podcast where we'l Author: Parliamentary and Health Service Ombudsman Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand. Be a guest on this podcast Language: en Genres: Government Contact email: Get it Feed URL: Get it iTunes ID: Get it Get all podcast data

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Sadia Mir, Public Engagement Advisory Group member | Making Complaints Count
Tuesday, 24 February, 2026

Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast. The Group gives us feedback and ideas about how to make sure complainants get a high quality, empathetic and timely service from us. Sadia shares her experiences of being a member of the group, how the group improves the service of PHSO for the people that use it and why it's so important to be involved.

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