The Delivery Prophets

Author: theDelivery.World

From the impact of technology on delivery logistics to changing consumer demands and preferences, from the rise of dark kitchens to the opportunities from virtual brands, listeners will gain a deep understanding of the forces shaping the sector. Whether youre a delivery company, technology business, restaurant owner, or investor, tune in to The Delivery Prophets for insights, interviews and analysis. The perfect way to stay ahead of the delivery curve.
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Language: en

Genres: Business, Entrepreneurship, Management

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35. Decentralised Ordering: Partnering with POS to Disrupt the Delivery Ecosystem with Bala Subramaniam
Episode 35
Monday, 8 December, 2025

In our second episode of Delivery Prophets: Tech Smart, we’re joined by Bala Subramaniam is the Founder of Bites, the AI-first restaurant marketplace built for POS providers and restaurants to reach diners directly across AI search.Drawing on his experience at Instacart and Amazon, Bala exposes how aggregator apps took control during the chaos of COVID, driving up costs for both restaurants and families. But change is on the horizon – Bala reveals how AI, decentralisation, and empowered POS systems could give restaurants back their customers and their profits.In this episode, we discuss:Post-pandemic power shifting from restaurants to aggregatorsHow delivery tech is rapidly evolving and reshaping restaurant operationsCurrent app models remain costly, inefficient and outdatedAI poised to democratise ordering and streamline deliveryDecentralised, POS-connected networks replacing traditional aggregatorsLinks mentioned in this episode:Bala Subramaniam on LinkedInBitesLike the show? We’d be hugely grateful if you could help us spread the word by taking 1 minute to leave us a rating and review on your podcast platform of choice. Full instructions at https://www.thedelivery.world/ratingsandreviews