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CollisionCastAuthor: FenderBender
CollisionCast is the premier collision repair industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders. Language: en Genres: Business Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Helping Close the Technical Gap with BackBay Estimator
Episode 72
Tuesday, 14 April, 2026
Built around proactive microlearning, Collision ProAssist's BackBay Discord community replaces one-size-fits-all training and opinion-driven social media advice with documented, expert-backed answers that improve estimate accuracy, capture overlooked operations, and strengthen communication between the front office and the shop floor. In this episode, Collision ProAssist's Jason Bartanen explains how BackBay and its newest extension, BackBay Estimator — addresses a critical gap in the collision repair industry by connecting technicians and estimators directly with OEMs, equipment manufacturers, and product experts for tailored, real-time guidance. By helping repair planners or estimators understand the technical “why” behind required procedures, Back Bay Estimator supports better customer and insurer conversations, increased shop profitability, and technicians being paid for all work performed, and that ultimately creates safer repairs and a more aligned, knowledgeable repair team.
