Humans of CX

Author: Ozonetel

Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach and place empathy at the center of the experience.
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Language: en

Genres: Business, Business News, Management, News

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Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva
Episode 25
Monday, 15 July, 2024

Welcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful career in customer service, the importance of employee empowerment, and Snapdeal's focus on customer delight. Explore the challenges of fragmented customer interactions and the future of AI-powered customer service. Don't miss out on this engaging discussion on e-commerce customer experience.