Punk CX: Customer Experience Insights with Adrian Swinscoe

Elevate Your Customer Experience

Author: Adrian Swinscoe Customer Experience Strategy Expert

Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues. Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.
Be a guest on this podcast

Language: en

Genres: Business, Management, Marketing

Contact email: Get it

Feed URL: Get it

iTunes ID: Get it

Get all podcast data

Listen Now...

More Than A Motto - Interview with Justin Robbins of Metric Sherpa
Episode 576
Thursday, 5 March, 2026

Today’s episode of the Punk CX podcast features Justin Robbins, Founder & Principal Analyst at Metric Sherpa, Inc and a newly minted author. Justin joins me to talk about his new book called: More Than A Motto: Reignite Your Purpose, Rediscover Your Joy At Work. We discuss the highlights from the book, including the leadership blind spot, that burnout is a system outcome, not a personal failure, why purpose breaks without rhythm, and the RHYTHM model. This interview follows on from my recent interview – The split personality disorder plaguing many brands – Interview with Ping Wu of Cresta – and is number 576 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.