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Business of Aesthetics Podcast ShowAuthor: Business of Aesthetics
The Business of Aesthetics (BOA) podcast show continues to inspire and help our community of aesthetic doctors grow their practices. We bring outstanding leaders in Dermatology, Plastic Surgery, and Aesthetics together to not just achieve more but experience fulfillment in their practice. Language: en-us Genres: Business, Health & Fitness, Management, Medicine Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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One Founder, Two Locations: What AI Can Actually Carry to Your Second Site, and What It Can't
Wednesday, 9 September, 2026
In this episode, host Anji sits down with Audrey Campbell, founder of The Audrey Aesthetic, to tackle a costly growth mistake: treating AI as a shortcut to opening a second location. Audrey explains why technology cannot compensate for unclear standards, inconsistent patient experience, or a founder-dependent operating model. The conversation breaks down the practical systems that make expansion more controllable: current SOPs, role-specific dashboards, provider-led rebooking, retention campaigns, and AI-supported training. Audrey also explains how to use automation for repeated outreach and early warning signals without handing over clinical assessment or treatment planning. Audrey's framework is simple: let technology execute consistently, but keep the judgment, differentiation, and relationships human. Her final advice for owners planning expansion is to start documenting the experience now, so the second location can reproduce what makes the first one work.
