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Service TransformationLessons from leaders in change and transformation in service organisations Author: Robin Butler
An accessible interview with leaders from service organisations on their real-life learnings from delivering change and transformation. All sectors, all industries. Always with four or five practical, key takeaways you can implement today. Language: en-gb Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Transforming Your Complaints Handling Organisation
Thursday, 23 April, 2020
An interview with Amanda Redhead of AER Consulting. Here she talks to us about leading the complaints department of a large telco through an outcome-focused transformation. She tells us about her drivers, the approach she took, the multi-faceted changes required and the links with the rest of the business. As always, she signs off with a few key takeaways. A must for anyone who handles complaints within their organisation
