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Medical Money Matters with Jill ArenaAuthor: Jill Arena
Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast. Language: en-us Genres: Health & Fitness, Medicine Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Episode 196 | That's Gross! No, It's Net! The Revenue Cycle KPI’s Too Many Physicians Ignore
Episode 196
Tuesday, 25 August, 2026
Send us Fan MailIf you've listened to this podcast for any length of time, you've probably heard me say that running a successful medical practice is a lot like practicing good medicine. You don't make decisions based on a single symptom. You gather data, look for patterns, identify root causes, and then prescribe the appropriate treatment. The same is true when managing the financial health of a medical practice.Today, we're going to talk about two of the most important—and often misunderstood—key performance indicators in revenue cycle management: Gross Collections Percentage and Net Collections Percentage.If you don't know these numbers for your practice, or if you receive them every month but aren't quite sure what they mean, this episode is for you. More importantly, I want to shift your thinking. These aren't just accounting metrics. They're diagnostic tools. They're your practice's financial vital signs. When you understand what they're trying to tell you, they can help you identify problems long before they become financial crises.As we've discussed in previous episodes on key performance indicators and revenue cycle management, no single metric tells the whole story. Days in Accounts Receivable, denial rates, clean claim rates, aging reports, provider productivity, coding accuracy, charge lag, and patient collections all work together. Gross and Net Collections Percentages are two pieces of that larger puzzle, but they're incredibly valuable because they summarize how effectively your entire revenue cycle is functioning.Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377 Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000 Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
