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Customer Success Australia MeetupAuthor: Sam Quirke & Simon Trenker
Customer Success Australia is focused on connecting the Australian based Customer Success community to foster a culture of support, learning and growth. Join us via: LinkedIn: https://www.linkedin.com/company/customer-success-australia-meetup/ Join the conversation - CSA Community Group: https://www.linkedin.com/groups/9206291/ YouTube: https://www.youtube.com/channel/UCuUyJ9m-iAq5pRFSsktcNaQ Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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Meetup #6 Practical Applications for Customer Health Scoring with Charles Connell
Thursday, 1 September, 2022
Meetup #6: Practical Applications for Customer Health Scoring with Charles Connell. What does Health Scoring best practice look like? In this session, Charles explored - What is a customer health score and what does 'good' look like - Collecting the right data - Health score inputs - How to get started; configuring and measuring health scores - Using Health Scores to reduce risk/create opportunity Tell us about yourself: "I am currently the co-founder of Userlot - helping SaaS companies reduce churn and increase expansion revenue by building happy, loyal customers. I co-founded Social Pinpoint (acquired/ exited 2019) - a global leader in online engagement software. Millions of people across the world have used our tools to get involved in decisions that directly affect their lives." A big thank you to Charles for donating his time to contribute his expertise to the Australian Customer Success Community! Charles Connell: https://www.linkedin.com/in/charlesco... Customer Success Australia homepage: https://www.linkedin.com/company/customer-success-australia-meetup/?viewAsMember=true
