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Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)Customer Success Career Coach Author: Carly Agar Customer Success Career Coach
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10 year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? Pro Tips: Learn the tricks of the trade from seasoned pros. Career Growth Hacks: Elevate your game, one episode at a time. Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow Language: en Genres: Business, Careers, Education, How To Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview
Episode 139
Wednesday, 23 September, 2026
That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round.In this episode, I’m breaking down the five most common mistakes I see CSMs make in those first few minutes and how to avoid them. I’ll show you how to build rapport, structure your background without rambling, make it extremely easy for the recruiter to say yes to you, and prepare without sounding overly rehearsed.The good news is these aren’t things that require another year of experience or a new skill. They’re little things you can fix literally today. If you want to give yourself the best shot at moving forward to the next round, hit play and let’s get into it.Want to make it easy for recruiters to say yes to you? Grab my free Sell Yourself masterclass HERE to learn how to position your experience around exactly what they’re looking for.0:01 – What Happens When You Underestimate the Recruiter Screen4:19 – The Biggest Mistake Candidates Make Before the Interview Even Starts7:55 – The Step-by-Step Structure That Gets You Past Recruiters12:17 – Why Most Candidates Make It Hard for Recruiters to Say Yes16:01 – The Silent Killer: Talking At Recruiters Instead of With Them18:12 – Why Sounding Too Memorized Destroys Your ChancesFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode139FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!
