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The REFINE NetworkAuthor: Evan Silver & Christopher Hartl
Welcome to The Refine Network with Evan Silver, your go-to podcast for all things salon industry-related. Join us as we dive deep into topics ranging from leadership development, cultivating a positive salon culture, maximizing profitability, effective marketing strategies, and mastering financial intelligence. Hosted by Evan Silver & Christopher Hartl, each episode is packed with actionable insights, practical tips, and inspiring stories from leaders in the salon industry. Whether you're a salon owner, manager, stylist, or simply passionate about the beauty industry, this podcast is your ultimate resource for refining your skills, growing your business, and achieving success in the competitive world of beauty and wellness. Tune in to The Refine Network and elevate your salon game to the next level. Let's refine together! Language: en Genres: Arts, Business, Entrepreneurship, Fashion & Beauty Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Trust, Autonomy, and Hard Conversations
Monday, 2 February, 2026
We sit down with Cynthia and Olga to talk about what actually keeps a leadership team together — not in theory, but in real life. After working side by side for over 16 years, they share what’s made their partnership last: trust, autonomy, and being willing to have the hard conversations most leaders avoid. We get into how their roles evolved, how respect and clear lanes reduce friction, and why separating feelings from facts is essential when you’re leading creative people. From money conversations and performance expectations to retention, communication systems, and navigating uncomfortable moments with clarity instead of ego — this conversation is honest, grounded, and deeply practical. If you’ve ever wondered why some teams stay solid while others fall apart, this episode offers a real look at what leadership actually requires. 🔗 Resources & Links 📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/growth-coaching 🎓 Explore The Artist Academy:https://www.therefinenetwork.com/artistacademy 📊 Discover SCALE (the Refine systems program):https://www.therefinenetwork.com/scale 📲 Download The Refine Network App (Apple & Android):Search “The Refine Network” in your app store 📸 Follow us on Instagram:@therefinenetwork 00:00 — Intro & Setting the Tone01:14 — How the Salon Started02:48 — Support Roles & Longevity04:18 — Communication & Team Engagement05:36 — Trust, Respect & Clear Roles07:19 — Autonomy, Feedback & Growth08:07 — Retention & Leadership Responsibility10:10 — Preparing for Hard Conversations11:27 — Leading with Facts, Not Feelings12:30 — Money, Numbers & Creative Teams14:22 — Normalizing Financial Conversations15:56 — Commission vs. Booth Rent16:54 — Why Better Together Still Matters17:35 — Final Takeaways & Invitation
