 |
The Reality of BusinessAuthor: Bob Morrell and Jeremy Blake
Welcome to The Reality of Business, the go-to podcast for insights, stories, and straight-talking advice on all things business.With over two decades of running Reality Training, Bob & Jeremy have coached thousands, spoken at global conferences, and worked with businesses of all sizes - from start-ups to household names. Their experience, paired with their unique storytelling style, makes this podcast a must-listen for anyone looking to sell smarter, lead better, and think differently about business.What Youll Get Expert insights & strategies to transform your approach Honest, light-hearted discussions - no corporate jargon, just real talk Lessons from global business leaders & industry disruptors Stories from working with world-renowned brandsLaunched in June 2021 as Bob & Jeremys Conflab, the show has evolved into The Reality of Business, delivering thought-provoking discussions, entertaining banter, and actionable takeaways to help you navigate the challenges of modern business.Why Listen? Want to sell more and manage better? Weve got you. Looking for fresh perspectives on leadership & sales? Youre in the right place. Need an engaging listen while you work, commute, or unwind? Were here for that too. Discover more about Reality Training & our work with global businesses: www.realitytraining.com Original music by Charlie Morrell.If you enjoy the show, leave a rating and review - wed love to hear your thoughts! Listen now & rethink the way you do business. Language: en-gb Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
Contact Centres: The Future - How AI is Reshaping & Elevating Human Skills
Episode 3
Sunday, 22 March, 2026
We launch a three-part series on the future of contact centres, starting at the front line with the operator’s changing role. We explore how AI removes repetitive work, why complex conversations now define value, and how multiskilling and hybrid work create real career growth.• why automation now handles routine requests• why complex and emotional calls need humans• how to multiskill across voice, chat, email and social• how real‑time AI guidance boosts speed and accuracy• why CX beats call volume as the core metric• how outsourcing cycles affect skills and escalation• how hybrid and remote work expand talent options• how operators build value with empathy and problem solving• what leaders must train and measure to raise qualityTo find out more about our work, to see what we could do to help your organization, go to realitytraining.comFor more info, free resources, useful content & our blog posts, please visit realitytraining.com.Reality Training - Selling Certainty
