 |
Get Out of Wrap - Contact Centre ChatAuthor: Martin Teasdale
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. Ill be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice. Language: en-gb Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
#257 - Lisa Dolan - Happy employees = Better business
Episode 257
Thursday, 26 March, 2026
What does it really take to build a workplace where people thrive? Lisa Dolan, Regional VP of Employee Experience at Teleperformance, has spent over a decade proving that happy employees aren't just a nice-to-have — they're your biggest competitive advantage.In this episode, Martin is joined by Lisa to explore her fascinating career journey — from frontline agent to leading employee experience across a 25,000-person region spanning the UK, Ireland, South Africa, Kenya, Nigeria, and Ghana.They cover:Why Lisa never expected to find her calling in employee experience — and how a "corner of the desk" role changed everythingThe power of truly listening to employees (and why closing the feedback loop is critical)How TP is investing in emotional intelligence with EI coaching, brain profiling, and "leading with heart"Communicating across five generations — from a 17-year-old to an 84-year-old — in the same workforceThe creation of TP Women, tackling the leadership gender gap, and the upcoming Empower Her development programWhy AI and automation are actually making human connection more important — not lessHow Lisa saved 40 hours a week using Microsoft Copilot (and what she does with that time instead)Whether you're a team leader, an HR professional, or someone who cares about building better workplaces, Lisa's energy, practical wisdom, and genuine passion for people will leave you inspired.Connect with Lisa on LinkedIn to continue the conversation.
