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The LeaderLab: Powered by LifeLabs LearningAuthor: LifeLabs Learning
Step into The LeaderLab, where leadership gets practical. Get ready for real-world insights from standout people leaders bite-sized leadership skills you can use today. Each episode brings you either a candid conversation with a senior HR leader or a short solo dive from a LifeLabs Learning facilitator all designed to deliver real talk, research-backed insights, and Tipping Point Skills you can apply right away. The LeaderLab is hosted by Micaela Mathre, Chief Marketing Officer, searching for the antidote to the toxic workplace. Language: en-us Genres: Business, Education, How To, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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Empathy in Everyday Leadership: In Conversation with Claude Silver from VaynerX
Episode 50
Thursday, 8 October, 2026
Empathy at work isn’t just understanding how someone feels. It’s what you do next.Claude Silver joins Micaela Mathre to explore how leaders turn care into everyday behavior; from giving clearer feedback to noticing when someone on the team has gone quiet.Drawing on her journey to becoming Chief Heart Officer at VaynerMedia, Claude shares why manager training should give people something they can use immediately, how emotional fluency helps leaders navigate difficult moments, and why consistent attention matters more than a single thoughtful conversation.Claude and Micaela also unpack the micro-yes before feedback, the confusion vague urgency creates, and practical ways to help people feel seen. Along the way, Claude shares an exercise for challenging negative self-talk with evidence, and they discuss where AI can help prepare people conversations—and where human judgment needs to lead.In this episode:The difference between recognizing an emotion and communicating it constructively.Why feedback needs preparation, clear examples, and thoughtful timing.Small ways to practice empathy through recognition, check-ins, and follow-through.How to acknowledge uncertainty without pretending to have every answer.Using AI to support your thinking without passing the review burden to someone else.One idea to try: After your next check-in, choose one concrete action based on what you heard. Follow up, make a connection, or investigate a concern. Let the conversation lead somewhere.Workshops:CoachingDelegationEffective 1-1sFeedbackSkills LabPrograms:Manager CoreChange & AlignmentRead:Manager Conversations: How to Use AI to Prepare for 1-1s Without Losing the Human Touch (CAMPS)Skills Spotlight: Better Meetings Start With a 4P OpenerManager Feedback: How to Keep Clarity and Trust When Using AI (Playing Cards Method)Resources:Manager TrainingLeading ChangeAdaptivity & ResilienceWatch:How SonderMind’s VP of People Is Scaling Managers, Culture, and AI ReadinessFrom “War for Talent” to “War on Talent”: Change, Fear, and Executive Alignment in NerdWallet’s AI Shift
