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The Brush UpAuthor: The Australian Dental Association NSW Branch
The Australian Dental Association NSW Branch presents a podcast series for the new dental professional aimed at helping recent graduates as they set out on their dental careers. The Brush Up features loads of interviews and discussions on the topics that matter most to recent graduates, including; navigating the early years of practice, making new connections with the industry and expanding your knowledge as professionals. Language: en-au Genres: Business, Careers, Education Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Don’t Panic, Call Advisory: Navigating Complaints, Records & Risk
Episode 44
Tuesday, 7 April, 2026
What actually happens when you call ADA NSW Advisory Services? And should you call even if nothing’s gone wrong yet?In this episode of The Brush Up, host Michael Klein sits down with Dr Vicki Rozos, Head of Advisory Services at ADA NSW, to demystify the service that many members don’t fully understand until they need it most.Vicki shares how advisory supports dentists at every stage of their career — from reviewing your first job offer and navigating tricky consent conversations to managing patient complaints, handling record requests, and even fielding calls with a patient still in the chair.Whether you’re a student, a recent graduate, or a seasoned practitioner, this conversation is a reminder that you’re never on your own. Advisory is confidential, tailored to your situation, and staffed by experienced dentists who’ve been in your shoes.Topics covered: advisory services overview, new graduate support, patient complaints, consent and communication, dental records requests, solicitor correspondence, professional indemnity insurance, practice ownership guidance, ceasing to treat, and the importance of good record-keeping.The Brush Up is brought to you by ADA New South Wales. Find resources, episodes, and more at adansw.com.au. If you want to stay up to date with the latest developments in dentistry, check out our upcoming CPD courses at adansw.com.au/cpd.
