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Delivering AdventureAuthor: Chris Kaipio & Jordy Shepherd
This is the podcast for people who want to share adventure like a pro with their friends, family, or as a profession. Each episode explores a different aspect of adventure delivery with top experts to get their best stories, insights, and trade secrets. Learn what it takes to deliver epic experiences to yourself and others, from the mountains to the office, and beyond. Go farther, become better and achieve more. Chris Kaipio and Jordy Shepherd explore the essential skills and techniques that adventure industry experts use to delivery personal growth. Listen as adventure guides, managers, and promoters share their best advice on leadership, managing risk, coaching, and how to achieve experiences worth remembering. Topics include risk assessment, decision making, leadership, emergency response, crisis management, trip planning, memory building, marketing, capturing experiences, teaching new skills, improving performance, overcoming challenge, resiliency, communicating risk, and experience delivery. Whether you are leading people up the corporate ladder or to the tops of the worlds highest peaks, Delivering Adventure can help you to take yourself and others farther.Visit www.deliveringadventure.com to learn more. Language: en Genres: Sports, Wilderness Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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Case Study: Communicating Under Stress with Erin Tierney
Episode 14
Tuesday, 30 April, 2024
How should a leader communicate to people when they are under stress? One of the hardest situations that a leader can find themselves in, is managing a group that isn’t doing what the leader wants. It could be kids who forgot what their instructor told them, teenagers who are ignoring their teacher on purpose, or adults who misunderstood what their guide said. Regardless of the reason, these situations can be frustrating for leaders and can pose safety risks to everyone in dangerous situations.In this episode, CSGA Ski Guide Erin Tierney shares a stressful situation from her guiding career where the communication style she chose to use led to conflict with the group she was leading. Using this story, Chris and Jordy then share some strategies and discuss leadership communication styles that leaders can use to avoid conflict.Key TakeawaysLead with a soft touch: When we lead this way, we rely on gentle persuasion and selling to start. This can involve including people in decision making, subtlety guiding them towards choices you want them to make and generally being flexible and showing some tolerance for mistakes.Try to follow with a firm edge, instead of leading with one: If a soft touch doesn’t work, or there isn’t time to be polite, we may need to resort to a more autocratic, telling style.Explain why we want people to do certain things: When people understand why they are doing things a certain way, there is less chance of there being a misunderstanding or conflict.Taking ownership of the initial instructions: We need to remember that we can’t always just blame the receiver of the message if they don’t understand. We need to be aware of the fact that if people don’t understand or do what we want, we may not have communicated things as well as we could.People tend to remember the last thing they hear more than anything else: If we want people to focus on certain instructions, especially ones that relate to directions and safety, we need to position them last.Investigate why people did what they did: Avoid jumping to conclusions by taking time to investigate why people made the decisions they made.Guest LinksWhistler Heli-Skiing: https://www.whistlerblackcomb.com/explore-the-resort/activities-and-events/whistler-heli-skiing/whistler-heli-skiing.aspxCanadian Ski Guide Association: https://canskiguide.com/The Avalanche Hour Podcast with Erin Tierney: https://soundcloud.com/user-23585762/tah-erin-tierney-csga-10Guest BioErin is a certified CSGA ski guide and the current President of the Canadian Ski Guide Association. In addition, to guiding in the Heli-ski industry since 1999, Erin is also a guide trainer and examiner with the Canadian Ski Guide Institute. Erin currently works as the General manager of Whistler Heli-skiing.Erin has worked extensively with teams of guests and guides in a number of roles, which makes her a perfect person to give us some insights on being a leader!Follow or SubscribeDon’t forget to follow the show!Share & Social Linkshttps://linktr.ee/deliveringadventure
