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The Human Centered Design Podcast (This is HCD) | Service Design & UXWelcome to This is HCD Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Author: Gerry Scullion
Welcome to This is HCD Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that bring human-centered design and design thinking to life. Whether youre a UX researcher, service design practitioner, product manager, or design leader, youll find actionable insights, practical tools, and inspiration to elevate your practice and drive meaningful change. Tune in and join the global human-centered design community learn how to design with purpose, create inclusive solutions, and shape a more thoughtful future. Language: en Genres: Arts, Design, Life Sciences, Science Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy
Friday, 13 February, 2026
If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Interested in training for your organisation with This is HCD? Let's speak by booking a 15-minute call.What does psychological safety actually feel like when it's present? And what quietly erodes it? In this episode, Louise Dennison O'Shaughnessy — Director of Mental Health and Wellbeing at EHS International — joins Gerry to unpack the behaviours that damage teams: unclear roles, poor communication, and toxic high performers who get a pass because of their output. They dig into negativity bias (80% of our thoughts are naturally negative), why busyness can become addictive, and practical ways to build healthier boundaries with work and technology. If you've ever felt overworked, unheard, or stuck in the wrong environment — this one's for you.Like what we do? Make a Tip. Or Leave a review: https://ratethispodcast.com/hcdSupport the Ukrainian publishing of This is Service Design Doing (To make service design knowledge accessible in Ukrainian)Sponsor links10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'Sign up https://auth.smaply.app/sign-upCheck out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. Use HCD10 to get 10% off this range.Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10Click here to watch a video of this episode.
