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Elevating the Customer Experience: A podcast from NuanceAuthor: Nuance
Nuance is dedicated to offering actionable resources and support to help your organization adapt and thrive amid disruptionand beyond. From mobilizing work-from-home teams in record speed and leveraging AI technology, to scaling and pivoting services, this crisis has reshaped our understanding of what is possible. In this exclusive series, we explore how to meet todays urgent CX challengeswhile developing new mindsets, processes, and capabilities that will prove invaluable in the post-COVID-19 era. Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The Intraday Firefight: Working From Home + What’s Next
Episode 2
Wednesday, 20 May, 2020
Art Schoeller, Vice President and Principal Analyst for Forrester, shares his expert insights on how organizations should guide their workforce remotely while preserving security and measures of productivity, and what the future of the contact center looks like beyond COVID-19.
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