Synergy Organisational Solutions Podcast

Building sustainable customer relationships

Author: Synergy Organisational Solutions

Synergy Organisational Solutions have worked with a range of FTSE listed and high growth companies from around the world. The combination of international expertise, company specific case studies and best practice experience within the area of contact centres, customer service and change management has enabled us to share our experience and enable companies to build sustainable, profitable relationships with their customers in a rapidly evolving marketplace.
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Language: en-gb

Genres: Business, Management

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Synergy Organisational Solutions Podcast interview with Dr Michelle Dawson. Creating a sustainable customer loyalty strategy 2.0
Tuesday, 10 March, 2015

Synergy Organisational Solutions are proud to present the second in our Podcast series focussed on “Creating a sustainable customer loyalty strategy”. During this series, we shall continue our interview with Dr Michelle Dawson, where we will help you to understand whether your: • Services and processes, are agile enough and reflect the rapidly changing expectations and needs of your customer • Innovations and digital strategy adds value to your current and future customer proposition • Customer service blue print is “fit for purpose” • Company is easy to do business with We will also show you how a customer service strategic snapshot will assist your business to create profitable long term customer relationships. If you are interested in growing the profitability of your business and creating sustainable revenue streams through your customers, then download this Podcast. This Podcast will provide you with practical insight and tools for ensuring customer relationship longevity, sustainable profitability and assist you to grow your business. Dr Michelle Dawson, is a specialist in leadership and in implementing enduring customer change programmes. Synergy Organisational Solutions are contact centre and customer services specialists.