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What's Next! with Tiffani BovaAuthor: Tiffani Bova
Welcome to the What's Next! Podcast. I've met so many brilliant people as I traveled the globe and have had some fascinating conversations that I've wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have inspired me. Whether I am preparing for a keynote speech or writing for publications such as Harvard Business Review and Huffington Post, these are my go-to people. My goal with the What's Next! podcast is to keep you thinking and to challenge you to think about What's Next! Language: en Genres: Business, Management, News, Tech News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Culture as a Competitive Advantage with Richard Fain
Thursday, 20 November, 2025
Welcome to the What's Next! Podcast with Tiffani Bova. I'm excited to welcome Richard Fain to the show this week. He served as Royal Caribbean Group CEO for over three decades, leading its transformation from a small Norwegian company with three ships that held just over 700 passengers each into one of the world's largest and most profitable cruise lines with over 60 ships, including Icon of the Seas, the world's largest that carries 7,600 passengers and costs $2 billion to build. He is here to talk about his amazing book, Delivering the Wow: Culture as Catalyst for Lasting Success. THIS EPISODE IS PERFECT FOR…anyone leading teams or organizations who wants to understand how culture drives lasting success. TODAY'S MAIN MESSAGE…culture isn't about slogans on the wall, it's about the daily choices that shape how people feel about their work. In this episode, Richard Fain shares how he built a company culture that transformed cruising into an unforgettable experience for both guests and employees. From connecting employee bonuses to engagement metrics to turning feedback into a continuous improvement engine, Richard's insights show how culture can truly become your greatest competitive advantage. KEY TAKEAWAYS: You don't inherit a great culture; you create it by reinforcing the right behaviors every day. When people care about their work, they perform better—and that passion becomes contagious. Real-time insights from customers and employees turn good companies into great ones. WHAT I LOVE MOST…Richard's reminder that culture is self-sustaining when people genuinely care. You can't mandate engagement. It grows naturally when individuals see their impact, feel heard, and take pride in creating "wow" moments for others. Running Time: 31:30 Subscribe on iTunes Find Tiffani Online: LinkedIn Facebook X Find Richard Online: LinkedIn Richard's Book: Delivering the Wow: Culture as Catalyst for Lasting Success
