SAP Concur Conversations

Expense, travel, and invoice insights from the world of SAP Concur

Author: SAP Concur

Welcome to the SAP Concur Conversations podcast, where we deconstruct and deliver all the strategy, innovation, and best practices from the world of business travel, expense, and invoice processing. Each episode, youll hear exclusive interviews with industry experts, visionaries, and leaders as they share what it takes to build forward-thinking spend programs. Our goal? To get you thinking differently about how your organization spends money. So, if you're ready to challenge your thinking and discover creative solutions to common business challenges from the best and brightest minds, then you're in the right place. Enjoy the conversation! Hosted on Acast. See acast.com/privacy for more information.
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Language: en

Genres: Business, Management

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Policy Before Platform: The UMass Blueprint for Modernizing T&E
Episode 6
Wednesday, 10 December, 2025

Modernizing travel and expense management is never just a tech upgrade, especially at a large, complex institution like the University of Massachusetts (UMass). In this episode, UMass Associate Vice President for Strategy & Innovation Dave Nero and Supply Chain Partner principal consultant Shannon Nortier pull back the curtain on one of the most successful T&E transformations in higher education.You’ll hear how UMass turned a long-standing pain point into a system-wide modernization initiative powered by clarity, collaboration, and a “policy before platform” strategy. Dave explains why T&E rose to the top of the innovation agenda, how two years of meticulous preparation laid the foundation for real change, and why investing in an internal transformation muscle is now table stakes for any organization.Shannon shares the partner perspective: what made UMass uniquely prepared, how their alignment accelerated implementation, and why the right partner relationship can make or break a project this complex.Listen to learn:Why UMass started with strategy, governance, and policy (not technology)How they united five campuses with different cultures into one Concur instanceWhat it really takes to reduce risk, increase compliance, and modernize employee experienceHow to build a transformation engine capable of tackling projects beyond T&EThe hard-won lessons you can apply immediately to your own modernization effortsWhether you’re in higher education, the public sector, or any complex organization juggling competing priorities, this conversation offers a roadmap for getting transformation right, and doing it in a way that lasts. Hosted on Acast. See acast.com/privacy for more information.