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Top FloorAuthor: Susan Barry
Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mavens can use to promote their businesses. Along the way, we answer burning marketing questions submitted on the Emergency Call Button and share the funniest, craziest, just-plain-weirdest stories down at the Loading Dock. Need to press the Emergency Call Button? Or have a story to share at the Loading Dock? Reach us at 850.404.9630 to be featured in a future episode. Language: en Genres: Business, Marketing, Places & Travel, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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238 | Knuckle Sandwich Bride
Episode 238
Tuesday, 7 April, 2026
Chris Russell is a hospitality executive and CEO of Spire Hospitality, known for building and scaling hotel management companies from the ground up. A Culinary Institute of America graduate who pivoted from the kitchen to operations, he's spent decades shaping teams, launching platforms, and leading growth across the industry. Susan and Chris talk about career choices, company building, and culture shifts. What You'll Learn • How a potato-peeling job sparked a career pivot • Why "builders vs. maintainers" think differently about growth • Why chasing knowledge beats chasing money • How hospitality offers unmatched upward mobility • How tech is reshaping hiring (and what's getting lost) • Why attitude still matters more than experience • How to balance hustle with real work-life boundaries • Why job-hopping too early can stall your growth • How to ask for more without sounding entitled • Why self-promotion is a skill you can't ignore • How success is shifting from hours worked to impact made • Why the future requires both tech skills and human touch *** Our Top Three Takeaways 1. Build for Learning, Not Just Advancement Chris's career wasn't driven by titles or salary bumps, but by what each role could teach him. He intentionally chose opportunities that expanded his skill set, even when they paid less. That mindset compounded over time into leadership readiness and ultimately a CEO role. 2. Hospitality's Biggest Problem Is a Perception Gap The industry offers massive upward mobility and diverse career paths, but it does a poor job of selling that story. Long hours and outdated perceptions overshadow the reality that hospitality includes roles across finance, tech, HR, sales, and more. The result is a talent pipeline problem that needs attention. 3. The Future Requires Balancing Tech with Humanity Technology and AI will play a bigger role in hiring and operations, but they risk stripping out the human qualities that define hospitality. Chris highlights a growing tension: efficiency vs. connection. The winners will be those who embrace tech while preserving attitude-driven hiring and genuine guest experience. Chris Russell on LinkedIn https://www.linkedin.com/in/chrisrussellspire/ Spire Hospitality https://spirehotels.com/
