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Dental Leaders PodcastAuthor: Prav Solanki & Payman Langroudi
The Dental Leaders podcast takes you on a behind the scenes journey with emerging leaders in dentistry. Success leaves clues, and these conversations uncover the depth, detail, and backstory behind our guests. The show is hosted by dental entrepreneurs Payman Langroudi & Prav Solanki. Let the conversation flow. Find out more at https://www.dentalleaders.co.uk/ Language: en-us Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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#338 Show, Don’t Tell — Grant Goodstein
Tuesday, 14 April, 2026
Grant Goodstein isn't a dentist — and that might be exactly why this episode is so refreshing. An American tech exec turned practice owner, Grant moved to London for love (a Hannah Montana-inspired trip to LA, a dating app, and a last-minute Vegas concert, if you can believe it) and ended up buying a mixed NHS practice in Fulham with his wife, Leah. What follows is a masterclass in what happens when someone with zero clinical background but serious business chops walks into a neighbourhood dental practice and starts asking, "What do patients actually want?" From GBT machines and AI phone systems to living wage accreditation and obsessing over Wi-Fi signal strength in the toilet, Grant's approach is equal parts Silicon Valley hustle and genuine community spirit.In This Episode00:01:00 – Meeting Leah: dating apps, Hannah Montana and a spontaneous trip to Vegas00:06:15 – London vs Los Angeles00:08:25 – Growing up sports-obsessed and working for Michigan basketball00:13:10 – Coaching rituals and building team enthusiasm00:15:25 – Buying the practice: staff turnover, evolution vs revolution00:19:35 – Practice valuations then and now00:22:05 – Listening to patients and expanding hygiene00:26:10 – Running a mixed practice: the case for keeping NHS00:32:20 – Growing Invisalign from 20 to 100 cases a year00:34:10 – Genuine interest, patient conversations and the "daughter test"00:36:10 – The search for the right practice00:41:20 – Nervous patients and the patient experience00:43:35 – Investing in GBT and premium hygiene00:49:40 – Learning when and how to say no00:55:25 – Tech stack: CareStack, VoIP, AI transcription and remote hiring01:02:45 – Reception as a revenue driver01:06:25 – Training, role plays and AI for SOPs01:09:20 – High-performing teams: sports analogies in practice01:11:30 – Blackbox thinking01:15:20 – Refurb lessons and driving urgency01:18:50 – Finding purpose after tech burnout01:21:15 – Favourite business books01:24:50 – Fantasy dinner party01:31:15 – Leah's fearless flyer course and treating nervous patientsAbout Grant Goodstein Grant Goodstein is the managing director of Pearly Whites dental practice in Fulham, London, which he co-owns with his wife, dentist Leah Goodstein. A University of Michigan economics graduate, Grant previously worked in tech — including a stint at Twitter — before moving to the UK and channelling his business background into practice ownership.
