 |
Contact Center ExcellenceSmarter Interactions in the contact center and beyond. Author: Brian J Flagg
Weblog for Contact Center Excellence Series Language: en Genres: Business Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
Smarter Interactions Podcast
Monday, 12 September, 2011
Smarter interactions are needed from the contact center, to self service, to field service. We need to do better than traditional QA of inspecting the product after it has left the manufacturing plant, to use a manufacturing metaphor. We need intelligent guidance within our interactions, whether they be in the contact center, on our self-service web site, or inthe field. Only Cincom's Synchrony can bring intelligent guidance to all three of these environments.
