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The Change Management PodcastAuthor: University of South Wales
The Change Management Podcast takes a deep dive into thinking clearly during times of change. We explore how leaders can focus on what will ultimately help the organisation to thrive. Season 1 and 2 of the podcast features experts in organisational change and is hosted by Dr Louise Bright, Director of Research and Business Engagement at the University of South Wales Season 3 explores the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield from USW. Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Transforming Triage: A Digital Approach to Emergency Departments
Episode 3
Monday, 8 September, 2025
Discover how digital solutions are improving emergency department processes. Bob Hudson interviews Emily Sully, Principal Support and Business Analyst at Digital Health and Care Wales and graduate of the Master's in Leading Digital Transformation, about her final Master's project on digital triage at the University of South Wales. They discuss the project's impact on patient flow, staff experience, and future applications across healthcare.In this episode...00:00 Introduction to the Change Management Podcast00:15 Meet Emily Sully: Principal Support and Business Analyst00:36 Exploring the Digital Triage Project02:27 Challenges and Solutions in Emergency Department Triage03:39 Implementation and Case Studies05:04 Tracking Benefits and Outcomes06:22 Project Approach and Stakeholder Engagement08:15 Addressing Barriers and Training13:59 Future Applications and Conclusion
