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The UPSTACK PodcastThe UPSTACK Podcast is an ever-evolving conversation on all things digital infrastructure, giving CTOs, CIOs, CISOs and other tech leaders "food for thought as they push to stay ahead of the technology curve. Author: UPSTACK
The UPSTACK Podcast is an ever-evolving conversation on all things digital infrastructure, giving CTOs, CIOs, CISOs and other tech leaders "food for thought as they push to stay ahead of the technology curve. Greg Moss, UPSTACKs Partner and Managing Director, invites guests to talk candidly about the latest technology infrastructure topics. Co-hosted by SVP of Marketing, Alex Cole, this is sure to be a podcast worth listening to. Language: en Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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AI's Elevation of Customer and Employee Experience
Episode 12
Wednesday, 9 April, 2025
Co-hosts Alex Cole and Greg Moss are joined by Adam Gottfried, Director of Advisory Services for Customer Experience Solutions at UPSTACK. Adam shares the inside track on how businesses and enterprises are leveraging AI to remake their CX offerings, and how the AI hype cycle has impacted the CX solutions marketplace. Adam specializes in guiding clients through CX transformation projects and has a decorated resume of helping organizations optimize their customer experience while driving sustainable growth.
