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The CX CastAuthor: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how theyve overcome prevalent challenges managing CX in their organizations. Language: en-us Genres: Business News, News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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456: Why You Need A Journey Decision System
Wednesday, 15 July, 2026
Most organizations have journey maps, dashboards, and customer insight. Many struggle to turn them into meaningful decisions. In this CX Cast episode, learn how to bridge the gap.
