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The CX CastAuthor: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how theyve overcome prevalent challenges managing CX in their organizations. Language: en-us Genres: Business News, News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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434: Big Plans For 2026
Tuesday, 30 December, 2025
Co-hosts Martin Gill and Angelina Gennis reflect on the past year of CX Cast episodes, including coverage of evolving themes like AI and insights-rich interviews with over 20 external guests. But 2026 will be bigger, with new live events and ever-expanding research coverage. What's a gaming expert got to enhance your roadshows? Why's Martin heading to Amsterdam? Find out - and then hit subscribe to catch every episode of 2026!
