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Hit Record Podcast - FI GROW SolutionsAuthor: FI GROW Solutions
FI GROW Solutions is a partner agency that works with credit unions and community banks to help drive growth and sales. We think bank marketing is broken! We decided to "Hit Record" during our strategic conversations around what's working for our partners, to share with other bank and credit union marketers and executives. If you're looking for best practices for your bank or credit union, join us while we talk all things sales, marketing and strategy for financial institutions! Language: en-us Genres: Business, Management, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Episode 109 - Making the Switch - How to Lead a Successful Online Banking Conversion
Monday, 26 January, 2026
Planning an online banking upgrade? Don’t overlook your communication strategy. In this episode of the Hit Record Podcast, Meredith Olmstead and Nida Ajaz break down the internal and external communication tactics that make or break a successful online banking conversion. From prepping staff before launch to segmenting member messaging and creating clear timelines, this episode is packed with insights for credit unions and banks preparing for digital upgrades.Key Takeaways:Start with internal alignment. Before any public announcement, make sure your staff is trained, confident, and equipped with FAQs, escalation forms, and clear timelines, preferably all housed on a centralized internal hub.Segment your external outreach. Focus first on your existing online banking users with frequent, multi-channel updates. Save the broader promotional push for post-launch when the platform is stable.Create a thoughtful member experience. Incorporate surprise-and-delight elements, like contests or giveaways, and make information easy to find through a clean, updated landing page to minimize call center volume.
