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Patient No Longer (NRC Health)Author: NRC Health
NEW SEASON! The Experience Shift: Insights for Healthcare Transformation is NRC Healths podcast (https://nrchealth.com/podcast/) for healthcare leaders shaping the future of patient, consumer, and workforce experience. Hosted by Jennifer Baron (https://nrchealth.com/author/jennifer-baron/), Chief Experience Officer, and Brian Wynne (https://nrchealth.com/author/brian-wynne/), Senior Vice President at NRC Health, each episode features candid conversations with healthcare executives and innovators who are redefining experience, and turning it into measurable impact. Youll hear timely perspectives, data-backed insights, and real-world strategies that connect experience to loyalty, workforce stability, and financial outcomes. Designed for C-suite and senior healthcare leaders, The Experience Shift explores whats working now, whats changing next, and how leading organizations are staying ahead. Subscribe for insights on healthcare experience, leadership, and transformation. Find us on YouTube (https://www.youtube.com/playlist?listPLWklH1us4r4pf7-bEJhhEA2NOIOHJqw3W)! Language: en-us Genres: Business, Marketing, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Compassion as a Competitive Advantage with Dr. Anthony Mazzarelli
Episode 5
Thursday, 12 March, 2026
In this episode of The Experience Shift, hosts Jennifer Baron and Brian Wynne sit down with Dr. Anthony Mazzarelli, Co‑President and CEO of Cooper University Health Care, emergency physician, and co‑author of Compassionomics and Wonder Drug. Dr. Mazzarelli shares evidence‑based insights on why compassion is far more than a “soft skill.” He breaks down the measurable impact compassionate care has on clinical outcomes, financial performance, patient loyalty, workforce engagement, and burnout reduction. He also discusses how compassion functions as a competitive differentiator in today’s healthcare landscape, data‑driven strategies for improving physician engagement and experience scores, and the connection between compassion, clinician well‑being, and organizational culture. Subscribe for more insights on healthcare transformation, leadership, and experience innovation.
