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Patient No Longer (NRC Health)Author: NRC Health
Ryan Donohue from NRC Health will take you inside the minds of healthcare leaders and innovators who are inspiring a positive shift in the customer experience. Each episode will be a deep dive into strategic initiatives that impact the healthcare consumer journey. Patient No Longer is a biweekly series for healthcare leaders to learn how others have overcome challenges to create human understanding, one person at a time. Language: en-us Genres: Business, Health & Fitness, Management, Medicine Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Ken Hughes on Human-Centered Healthcare: From Patients to Guests
Episode 2
Thursday, 29 January, 2026
Join hosts Jennifer Baron and Brian Wynne on The Experience Shift as they sit down with Ken Hughes, internationally acclaimed consumer behaviorist and author, to explore how healthcare organizations can reimagine experience in a rapidly changing world. Discover why the future of healthcare depends on moving beyond patients to treating people as guests, building deep relationships, and leveraging AI to free clinicians for human connection. Ken shares insights on loyalty, workforce empowerment, and lessons from Taylor Swift on creating belonging and disruption.
