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Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home ServiceAuthor: Skilled Trades Syndicate - Tersh Blissett and Josh Crouch
Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today! Language: en-us Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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1/10 the Jobs, Twice the Revenue: Fix Your Margins | Quinn Small, Driive
Wednesday, 28 October, 2026
Documenting your SOPs used to be the boring back-office chore you kept putting off. In the age of AI, it is about to decide who wins. Quinn Small put it bluntly: if your processes are not written down, good luck keeping up with the owners whose AI already knows exactly how they run. Quinn grew up in the trades, took over his family's window-covering business during COVID, and out of that chaos built Driive, an AI scheduling and dispatch platform for home services. In this episode, Tersh Blissett and Josh Crouch sit down with him to unpack why your documented processes are the fuel AI runs on, plus some hard-won lessons on dispatching, margins, and what to actually automate. You will hear why dispatching is air traffic control for the trades, how small jobs quietly wreck your margins, why the knowledge trapped in your 15-year veteran's head is a liability, and the one step most owners skip before they automate anything. CHAPTERS 0:00 – Document Your SOPs or Get Left Behind by AI 1:44 – Meet Quinn Small, Founder of Driive 2:13 – Growing Up in the Trades and Taking Over During COVID 4:34 – The Demand Surge That Exposed Every Weak Point 8:09 – Why Dispatching Is Air Traffic Control for the Trades 10:55 – Why Small Jobs Quietly Kill Your Margins 14:48 – The Price Shopper Myth: They Buy More 16:04 – The Danger of Tribal Knowledge 20:49 – The Camcorder Method: Record Your Process to Scale 22:38 – Turning Call Data Into SOPs With AI 34:24 – Eliminate Before You Optimize or Automate 47:52 – Where to Find Quinn and Driive THIS EPISODE IS BROUGHT TO YOU BY UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://partners.getbreezyapp.com/sbm/ PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/ TRAINUAL Trainual is an AI-powered training and knowledge platform for growing teams. Describe the training you need and it builds the steps, structure, and quiz: https://trainual.com/ NEXTIVA Xpert from Nextiva is an AI agent that answers the calls that roll to voicemail, asks the right questions, quotes the job, books the appointment, handles rescheduling, and summarizes every call. Try it free for 30 days at https://www.nextiva.com/sbm CONNECT WITH THE HOSTS AND GUEST Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Quinn Small, Founder and CEO of Driive: https://www.linkedin.com/in/quinn-small/ Driive: https://getdriive.com/ ABOUT SERVICE BUSINESS MASTERY Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. Want the frameworks from each episode in your inbox? Join the free Service Business Mastery newsletter: https://servicebusinessmastery.com/ Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it. #ServiceBusinessMastery #HomeServices #SOPs #AIforContractors #Dispatching
