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Regular Microsoft Cloud information featuring Azure and Office365 with Microsoft MVP Robert Crane - A mix of current Microsoft cloud news, analysis and industry expert chat.
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Episode 372 - Orchestration
Episode 370
Saturday, 24 October, 2026

This episode covers the latest Microsoft 365, Copilot, security, OneDrive and Intune updates, along with some thoughts on what we can expect from Microsoft Ignite. I also look at recent MSP security concerns around ConnectWise and SkyKick and why better logging, auditing and monitoring should be a priority. The bigger topic, however, is where AI is taking the MSP industry. AI will increasingly automate traditional Tier 1 work, while customers will expect IT providers to deliver faster, more consistent services at a lower cost. But putting AI into individual PSA, RMM and security products only creates more intelligent silos. The real opportunity is orchestration: an AI layer across the entire technology stack that can bring these systems together and act more like a digital employee. I share what I've been doing with Grokbot and why I think this orchestration model is where MSPs need to be heading. Resources CIAOPS Need to Know podcast – CIAOPS – Need to Know podcasts | CIAOPS X – https://www.twitter.com/directorcia director@ciaops.com CIAOPS Blog Join my Teams Shared Channel – CIAOPS CIAOPS Merch store – CIAOPS Become a CIAOPS Patron CIAOPS AI Dojo CIAOPS weekly news update – CIA Brief – CIAOPS CIAOPS Labs – The Special Activities Division of the CIAOPS Support CIAOPS Get your M365 questions answered via email Join my email list A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com Updates Copilot & AI Delegate shared business processes to agents that are more persistent and proactive with Microsoft Copilot Studio Introducing Office in the new Microsoft Copilot app Introducing a team knowledge base, curated by Copilot and agents Work IQ: the new retrieve tool Release Notes for Microsoft 365 Copilot Security AI-driven, large-scale nation-state campaign using ARTEX enables supply chain compromise New script: Check your Microsoft 365 tenants for ConnectWise SkyKick exposure ConnectWise Breach: Proving What an App Did with Microsoft Graph Activity Logs Expanded cross-tenant delegated access in Microsoft Defender is generally available Partners/MSP October 2026 announcements - Partner Center announcements What's new for Microsoft partners: October 2026 edition Admin OneDrive + Copilot event What's new in Microsoft Intune Your guide to Intune at Microsoft Ignite 2026 CIAOPS Need to Know October webinar – AI M365 Administration automation