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What It Means: A Forrester PodcastAuthor: Forrester
Each episode of the What It Means podcast features Forrester analysts providing their unique perspective on the latest news and trends impacting marketing, CX, and technology leaders. Language: en-us Genres: Business News, News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Southwest’s CX Soars, WhatsApp’s New Moves, AI’s Energy Puzzle
Wednesday, 4 February, 2026
Discover how Southwest Airlines nails its customer experience, the latest updates to WhatsApp for Business, and how AI is solving its own energy challenges.
