 |
Changing The Industry PodcastThis podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Author: David Roman & Lucas Underwood
This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families. Language: en-us Genres: Automotive, Business, Leisure, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
Episode 240 - Transforming Auto Shop Training and Staff Accountability with Samantha Higdon from Shift Point Academy
Episode 240
Monday, 27 October, 2025
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.00:00 Top Tier Service Advisor Insights08:01 Importance of Parts Deposit14:25 "Communication Challenges with Autism"20:58 Service Advisor Training Incident25:58 Messy Hotel Stay After Bar Visit32:35 "New CSR Training in NJ"38:33 "Shopware Inspection with 5 Cs"39:57 "Manual Workflow Explanation"45:15 Cost Breakdown of Diagnostic Tests50:37 Grocery Shopping Routine55:48 Spring Car Care Clinic Recap01:01:58 Faulty Inspection Uncovered
