Humanity At Scale: Redefining Leadership

Author: Bruce Temkin

Welcome to Humanity at Scale: Redefining Leadership Podcast! Join Bruce Temkin, a trailblazer in human experience management, as he reimagines leadership for todays dynamic worldproving that true success begins with prioritizing people, including employees, customers, and the communities you serve. In each episode, Bruce dives into the practices, mindsets, and stories that help leaders drive exceptional successwhile creating a more humane and impactful world. How can neuroscience and behavioral economics shape better decisions? How are successful leaders balancing organizational goals with positive human impact? And how can we lead in ways that truly inspire humanity? From candid conversations with executives to breakthrough insights from experts, Humanity at Scale is your ultimate guide to leading with purpose and empathy. Whether youre a seasoned executive or an emerging leader, it will equip you with the tools and inspiration to redefine successfor yourself, your organization, and humanity.
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Language: en

Genres: Business, Management, Technology

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From Head Count to Heart Count: Loyalty by Design with Joey Coleman
Episode 14
Thursday, 29 May, 2025

What if loyalty isn't something you earn over time, but something you design from day one? On this episode of Humanity at Scale, host Bruce Temkin sits down with Joey Coleman, founder and Chief Experience Composer of Design Symphony and bestselling author of Never Lose a Customer Again, and Never Lose an Employee Again, to uncover why most organizations lose up to 70% of customers and employees in the first 100 days. Drawing from his eclectic background in law, education, and performance, Joey breaks down the eight emotional stages of relationship-building and offers powerful strategies to spark loyalty from day one. Whether you're leading a team or growing a customer base, this episode reveals why "heart count" may matter more than headcount.