Creating Customer Success

Author: Daniel Cattini and Alex Truman

Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.
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Language: en

Genres: Business, Management

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Creating Customer Success - Episode 23: Kevin Scheper
Tuesday, 16 June, 2020

In this episode, we were joined by Kevin Scheper, who is currently Vice President, Customer Success at Drift. Kevin shared some fascinating insights on his experience leading teams in Customer Success, Professional Services, Customer Engagement, and Voice of the Customer functions. Here we discussed how CS teams should be structured to drive outcomes, as well as the role that Drift is playing in driving Conversational Marketing.