 |
Think & Act Differently with Sales AcademyAuthor: Adam Brooks
Short bursts of ideas, motivation, inspiring thoughts and conversation with Adam Brooks (and at times special guests) about business, life and better performance. Language: en Genres: Business, Entrepreneurship Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
Over-servicing Your Clients
Tuesday, 16 December, 2025
Overservicing rarely starts as a problem.It starts with good intentions.Caring more.Doing a bit extra.Wanting to deliver a great experience.But over time, without realising it, the balance shifts.In this episode, we explore overservicing through the lens of “the Hollywood kiss” that familiar movie moment where one person leans in… and the other doesn’t need to anymore.In business, that looks like:You taking on more than you agreedExpectations quietly expanding without a conversationExtra calls, tweaks and favours becoming the normAnd you carrying the emotional and operational weight of the relationshipWe unpack why overservicing often comes from the best place, why it slowly breaks healthy client dynamics, and how it can lead to frustration, resentment and burnout if left unchecked.More importantly, we talk about:The early warning signs you’re leaning in too farWhy “being helpful” can unintentionally train entitlementHow to reset expectations without damaging the relationshipAnd how to build client partnerships based on mutual effort, not silent self-sacrificeIf you’re a business owner, leader or service professional who feels like you’re always the one leaning in… this conversation will hit close to home.Sometimes the bravest move isn’t doing more.It’s stepping back and restoring the balance.
