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Your Best ManagerLeadership Development with Jamie Newman Author: Jamie Newman
Hi, my name is Jamie Newman. I made a career out of helping companies hire people. Then, after 8 years, I decided to walk away from my corporate job to do something a little different. Instead of helping companies hire people, now I help managers lead people. Of course, as you well know, leadership is more than just making great hiring decisions so I knew I'd need some help. That's where this podcast comes in. On the Your Best Manager podcast, I get to interview and learn from some of the top minds in leadership and people development (Marshall Goldsmith, Lolly Daskal, and Barry Posner to name a few). And that's not all! You see, the best part of all this is that you get to learn with me! Language: en Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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106 - Ranting and Raving About Leadership, with Randi Busse
Episode 106
Tuesday, 14 November, 2017
Remember that time when I disappeared for 6 weeks? CLICK HERE to find out why! Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/ Take a good look in the mirror. Do you want to know the reason why your company may or may not be providing great customer service? You're staring at the answer. All the surveys, processes, accountability metrics, training programs, and performance plans in the world pale in comparison to the power you have as a leader to demonstrate the character that produces great customer service and ultimately leads to creating opportunities for personal and professional growth on your team and in your business. On today's show, I chat with Randi Busse, author of Turning Rants Into Raves, about two of the most significant contributors to business success... customer service and employee engagement. cus·tom·er serv·ice/ˈkəstəmər/ /ˈsərvəs/noun: the assistance and advice provided by a company to those people who buy or use its products or services.synonyms: client service, after-sales service, helpline Also discussed in today's episode: How does employee engagement impact customer service? Why is leadership transformation more important than employee transformation? What is the difference between a Rant Manager and a Rave Manager? Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/
