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A Duty To ActAuthor: Jennifer Darling, Josh Darling
EMS, Fire, and Police are necessary for the health and safety of our communities. Join Jennifer Russell, active duty paramedic/firefighter, department administrator, and instructor, as she interviews other active duty public service members and officials. The mission is to understand better the medical, fire, and police services, the challenges they are tackling, and what can be done to ensure our departments and teams are healthy and strong into the future. Language: en Genres: Government, Personal Journals, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The First First Responders: Island Comms 911 Dispatch | Sofia Kohfield
Episode 33
Friday, 4 April, 2025
In this episode, Jennifer interviews Sofia Kohfield, the executive director of ICOM 911, discussing the intricacies of dispatching, the challenges faced by dispatchers, and the importance of wellness in this high-stress environment. They explore the recruitment and training processes, the unique challenges of operating on Whidbey Island, and the technological limitations that impact emergency response. The conversation highlights the critical role dispatchers play as first responders and the need for community support to enhance their capabilities.takeawaysDispatchers handle a variety of calls, making each day unique.The recruitment process includes a critical test and extensive training.Wellness programs are essential for dispatchers due to the stress of the job.Dispatchers often do not receive closure on calls, adding to their stress.Training includes emergency medical dispatch protocols for life-saving instructions.ICOM 911 faces unique challenges due to the island's geography and staffing.Technological upgrades are necessary for improved communication and response.Community support is vital for funding and resources for ICOM 911.The dispatch center has implemented wellness initiatives like treadmills and quiet rooms.
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