 |
Caring GreatlyAuthor: Heart of Safety Coalition
Caring Greatly is a destination where listeners are inspired to grow, lead and drive transformation to improve healthcare. This interview-style podcast creates space for people to share their perspective and connecttohuman-centeredstoriesthat reveal solutions, spark innovation andprovide hope for a saferandbrighter future of caring. The podcast is hosted by Stryker's Heart of Safety Coalition, a national community healthcare leaders, learners and advocates working to improve the safety and wellbeing of all who work in healthcare. Language: en-us Genres: Health & Fitness Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
Getting rid of stupid stuff (GROSS) at scale – Jennifer Bissram, MS, MBA, and Emily Kertcher, PhD, OTR/L
Monday, 30 March, 2026
“Getting Rid of Stupid Stuff,” or GROSS, is a healthcare improvement approach first introduced by Dr. Melinda Ashton at Hawaii Pacific Health in a 2018 New England Journal of Medicine article. Originally focused on empowering clinicians to identify and eliminate unnecessary EHR tasks to reduce administrative burden and improve joy in practice, GROSS has since gained momentum as a broader movement to improve care team safety and wellbeing.At UNC Health, Jennifer Bissram, MSIS, MBA, and Emily Kertcher, PhD, OTR/L, are members of a team focused on ease of practice for clinicians. They took the idea of GROSS, which is often applied in a single unit or department, and scaled it across the organization. They also expanded it beyond the EHR and technical issues to allow clinicians to identify pebbles, rocks and boulders (small irritants to major obstacles) anywhere in their workflows or work environments that cause distraction, create inefficiencies or reduce clinical effectiveness.In this episode of Caring Greatly, Emily and Jennifer talk about the inspiration behind their team’s efforts to scale GROSS across the health system, as well asthe steps required to make the scaled-up program work. They also discuss why it’s necessary to focus on building trust and relationships to drive program success well beyond operational excellence.Jennifer Bissram and Emily Kertcher are leaders who care greatly.The views and opinions expressed in this podcast are those of the speakers and do not necessarily reflect the views or positions of Stryker. The provided resources may contain links to external websites or third-party content. We do not endorse, control or assume any responsibility for the accuracy, relevance, legality or quality of the information found on these external sites.
