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Flex and the City - Great leadership in financial servicesAuthor: Rachel Treece
Flex and the City is about bringing heart and soul back into financial services. Rachel Treece, CEO of fts global and The Henka Institute interviews some of the industry's great leaders talks with them as human beings, their leadership style and asks them what is going to make financial services great again. Language: en-us Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Flex and The City with Albert Howard - Episode 79
Episode 79
Wednesday, 12 November, 2025
Some of the best leadership lessons come from the most unexpected places.In this new episode of Flex and the City, I had the pleasure of speaking with Albert Howard, Co-Founder and Director of Business Development at MiniBranch.Albert’s career path is anything but ordinary. From his early days in sales to his time in banking and now business development, every step of his journey has been guided by one simple idea — people come first.What struck me most in our conversation was his ability to draw leadership lessons from everywhere, even from selling mattresses. Albert shared how listening, curiosity, and genuine care are the foundations of trust, whether you’re serving customers or leading teams.We also talked about how credit unions are redefining connection and community in financial services, and how adaptability, honesty, and empathy continue to shape meaningful leadership.In this episode, we explore:➡️ What the financial world can learn from the mattress industry➡️ How curiosity and empathy build loyalty that lasts➡️ Why trust is still the ultimate competitive advantage➡️ The human side of leadership, business, and growthAlbert’s story is a powerful reminder that leadership is not about titles or hierarchy. It’s about presence, curiosity, and the courage to keep learning.
