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On the AirAuthor: Stonewater
On the Air, brought to you by leading housing provider Stonewater, will bring together key industry figures, colleagues and customers, for some lively conversations about what matters most in social housing. In 2024 we're back with Series 5! 6 brand new episodes covering the future of social housing, keeping up with the impact of the new government, environment and what the needs to be done to address the current and future challenges. New episodes are released bimonthly and you'll get all the latest from host Paula Palmer and her guests from across the sector. Subscribe to get the latest episodes as soon as they land. Language: en Genres: Business, Documentary, Non-Profit, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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S6 Ep4: The next era of social housing
Episode 4
Tuesday, 12 May, 2026
This episode explores the next era of social housing - safer, greener, more connected and shaped by a stronger tenant voice - through the lens of delivery. What does it take to turn policy ambition into day-to-day reality? We talk to Clare Mills, Onboarding and Talent Lead, Stonewater; Lisa Collen, Group Director Culture & Organisational Design and Natalie Flageul, Executive Director of Customer Experience, Raven Housing Trust. The discussion covers everything from the importance of focusing on colleague experience, diversity, and empowerment to technology integration, and continuous learning to deliver consistent, customer-centred social housing services that meet evolving safety, regulatory, and investment standards. Because the future of social housing isn’t just about regulation or technology; it’s about building organisations that can deliver consistently for customers.
