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On the AirAuthor: Stonewater
On the Air, brought to you by leading housing provider Stonewater, will bring together key industry figures, colleagues and customers, for some lively conversations about what matters most in social housing. In 2024 we're back with Series 5! 6 brand new episodes covering the future of social housing, keeping up with the impact of the new government, environment and what the needs to be done to address the current and future challenges. New episodes are released bimonthly and you'll get all the latest from host Paula Palmer and her guests from across the sector. Subscribe to get the latest episodes as soon as they land. Language: en Genres: Business, Documentary, Non-Profit, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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S6 Ep1 How can social landlords rebuild trust with tenants
Episode 1
Wednesday, 15 October, 2025
The discussion centres on how housing providers can rebuild trust through transparency, empathy, and consistent service delivery. David emphasizes Stonewater’s commitment to improving visibility, responsiveness, and honesty in customer interactions, while Jo highlights sector-wide initiatives like the Together with Tenants framework, which fosters meaningful resident engagement.Joseph offers a powerful tenant perspective, stressing the importance of genuine involvement and the need for housing associations to treat tenants as partners rather than tick-box participants.
