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CX PassportAuthor: Rick Denton
Love customer experience and love travel? Youve found the right podcast, a show about creating great customer experience, with a dash of travel talk. Each episode, well talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether its the one less traveled or the one on everyones summer trip list. If you like CX Passport, I have 3 quick requests:Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport Join other CX travelers with the weekly CX Passport newsletter www.ex4cx.com/signup Bring CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportMusic: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success. Language: en-us Genres: Business, Management, Places & Travel, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The One With Simpler CX - Luis Carrillo E247
Episode 247
Tuesday, 13 January, 2026
What's on your mind? Let CX Passport know...Customer experience doesn’t need to be complicated to work.In this CX Open To Work episode, Luis Carrillo shares why simpler CX creates immediate impact…for customers, teams, and the business. From removing friction to building trust, this conversation focuses on CX that actually works.5 CX Insights from the Episode• Simpler CX delivers results customers, employees, and leaders can feel • Listening to customers beats guessing every time • Returns are a trust moment…not a policy problem • Training and QA quietly power great experiences • CX drives revenue when effort is reducedCHAPTERS00:00 Welcome + CX Open To Work01:32 Why simpler CX creates immediate impact04:18 Reducing friction without punishing good customers07:24 CX as a revenue engine10:52 Recovery, trust, and loyalty12:03 First Class Lounge16:17 What companies still miss in CX19:15 What’s next for LuisGuest LinksLinkedIn: https://www.linkedin.com/in/luiscarrillo-21a70520/Listen: https://www.cxpassport.com Watch: https://www.youtube.com/@cxpassport Newsletter: https://cxpassport.kit.com/signupI'm Rick Denton and I believe the best meals are served outside and require a passport.Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).
