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CX PassportAuthor: Rick Denton
Love customer experience and love travel? Youve found the right podcast, a show about creating great customer experience, with a dash of travel talk. Each episode, well talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether its the one less traveled or the one on everyones summer trip list. If you like CX Passport, I have 3 quick requests:Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport Join other CX travelers with the weekly CX Passport newsletter www.ex4cx.com/signup Bring CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportMusic: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success. Language: en-us Genres: Business, Management, Places & Travel, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The One Where Construction Becomes CX – Alyssa Staats E235
Episode 235
Tuesday, 21 October, 2025
What's on your mind? Let CX Passport know...How can construction and customer experience possibly connect? Alyssa Staats shows us exactly how. From hard hats to HVAC, Alyssa reveals how CX shows up in the most unexpected corners of the AEC world (architecture, engineering, and construction). It’s not just about blueprints and budgets... it’s about people, relationships, and trust.5 Insights from Alyssa Staats• CX isn’t just external... winning the internal customer first builds trust that flows to the client.• Safety isn’t compliance... it’s culture. When people feel protected, they deliver better work.• In an industry built on specs and codes, experience becomes the real differentiator.• The Design Assist model brings collaboration early... design and construction working together for smoother CX.• Making your team the hero turns technical experts into brand storytellers.CHAPTERS00:00 Intro01:20 From marketing to construction CX03:00 Winning the internal customer05:10 Turning safety into company culture08:40 Customers notice when crews care11:30 Overcoming resistance to safety culture14:20 First Class Lounge – Norway, Japan, and sunscreen18:40 Bringing humanity to construction relationships20:40 Delivering CX through collaboration22:10 Design Assist and why it matters25:15 Speaking the language of the field27:30 How to connect marketing and field teams28:10 Where to find AlyssaGuest LinksAlyssa Staats on LinkedIn: https://www.linkedin.com/in/alyssafs/Society of Marketing Professional Services: https://www.smps.org/✈️ Explore MoreNewsletter: https://www.cxpassport.kit.com/signupI'm Rick Denton and I believe the best meals are served outside and require a passport.Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).
