 |
CX PassportAuthor: Rick Denton
Love customer experience and love travel? Youve found the right podcast, a show about creating great customer experience, with a dash of travel talk. Each episode, well talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether its the one less traveled or the one on everyones summer trip list. If you like CX Passport, I have 3 quick requests:Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport Join other CX travelers with the weekly CX Passport newsletter www.ex4cx.com/signup Bring CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportMusic: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success. Language: en-us Genres: Business, Management, Places & Travel, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it |
Listen Now...
The One With the CFO Who Thinks Like a Customer - Mohamed Isa E256
Episode 256
Tuesday, 7 April, 2026
What's on your mind? Let CX Passport know...Mohamed Isa has been the CFO. He’s built businesses. He’s written 20 books. And yet his most powerful lesson is simple… stop chasing numbers and start understanding customers.In this episode of CX Passport, Mohamed breaks down what changes when finance leaders truly see customer experience from the inside… and why organizations lose revenue when they treat CX as someone else’s job.What you’ll learn in this episode:Why CFOs must think beyond numbers to drive real growthHow a single sentence sold more product… and changed internal strategyThe hidden cost of under-communicating with customersWhy bad service spreads faster than good serviceHow service culture determines whether CX succeeds or failsCHAPTERS00:00 CFO perspective on customer experience03:00 The “50 showers” lesson in customer language05:00 Why organizations ignore obvious CX truths06:30 Travel, expectations, and human experience09:00 How CX drives revenue at a country level11:00 The bad bank experience that became a book15:30 First Class Lounge19:00 The danger of under-communicating23:00 Everest Base Camp and accountability in CX26:30 Why service culture is everything28:00 Bahrain’s CX leadership and government experienceGuest LinksLinkedIn: https://www.linkedin.com/in/mohdisaBook: https://www.goodreads.com/book/show/40660063-chai-karakBahrain CX example: https://bahrain.bh/Listen: https://www.cxpassport.comWatch: https://www.youtube.com/@cxpassportNewsletter: https://cxpassport.kit.com/signupI'm Rick Denton and I believe the best meals are served outside and require a passport.Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).
