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CX PassportAuthor: Rick Denton
Love customer experience and love travel? Youve found the right podcast, a show about creating great customer experience, with a dash of travel talk. Each episode, well talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether its the one less traveled or the one on everyones summer trip list. If you like CX Passport, I have 3 quick requests:Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport Join other CX travelers with the weekly CX Passport newsletter www.ex4cx.com/signup Bring CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportMusic: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success. Language: en-us Genres: Business, Management, Places & Travel, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The one with the kids who never quit – Sara Abbott on CX Passport Live E240
Episode 240
Tuesday, 25 November, 2025
What's on your mind? Let CX Passport know...What happens when you build a workplace so strong, your talent never quits? CX Passport Live sits down with Metropolis Resort GM Sara Abbott to unpack how a clear hiring philosophy and intentional talent development fuel consistent quality and operational success.Recorded live at The Alliance Mastermind Event… packed with lessons every service leader can use.5 insights from Sara • Why hiring kind people creates a foundation for quality and consistency • How Metropolis turns first time workers into reliable, long term contributors • The business value of Metropolis University and its life skill approach • Why human hospitality still wins even when digital efficiency is tempting • How leadership behaviors shape a culture that strengthens retentionCHAPTERS 0:00 Welcome to CX Passport Live 0:36 Meet Sara Abbott and Metropolis Resort 1:50 What Sara notices first in any resort 3:43 How Metropolis University began 6:53 Life skills that strengthen retention 7:55 Hiring young workers who stay 10:59 Building a culture of kindness 12:28 Growing leaders from within 15:56 First Class Lounge 23:42 Keeping hospitality human in a digital worldGUEST LINKSMetropolis Resort https://metropolisresort.com/MORE CX Passport...Bring CX Passport Live to your event: https://www.cxpassportlive.com/Listen: https://www.cxpassport.comWatch: https://www.youtube.com/@cxpassportNewsletter: https://cxpassport.kit.com/signup I'm Rick Denton and I believe the best meals are served outside and require a passport.Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).
