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Soulful Sales With Ruth PoundwhiteAuthor: Ruth Poundwhite
Welcome to the Soulful Sales Show where we talk about believing in the value of your offers, getting them in front of your right people, and selling more of what you do in YOUR unique way.Find out more at https://ruthpoundwhite.com or follow Ruth on Instagram @ruthpoundwhite Language: en Genres: Business, Entrepreneurship, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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#91: Difficult Clients, Refunds, and the Dark Side of Entrepreneurship - A Conversation with My Mastermind
Friday, 1 May, 2026
It is very easy to feel alone when something goes wrong in your business - a refund request that feels personal, a client who turns on you, a payment that fails and goes quiet, or something bigger that knocks the wind out of you. But these things happen to all of us, and talking honestly about them is one of the most helpful things we can do.This one is a Weird Hermits mastermind roundtable on the less glamorous side of running an online business. We get into the hardest client situations we have navigated, our different refund policies and the philosophies behind them, how we handle failed payments and payment plan ghosters, the contracts and terms that have saved us, and the mindset shifts that help us stay regulated when things go sideways.With Kate Kordsmeier, Destini Copp, Jordan Gill, Faith Mariah, Liz Stapleton and Ruth Poundwhite.🎁 Click here for a free bundle of goodies from the Weird Hermits 🎁 🎧 Tune in to hear:The hardest client situations each of us has navigated (including one that shocked us all to hear)How each of us approaches refund policies, and why there is no one right answerPayment plans, failed payments, and the conversation most people avoidWhy contracts, terms, and clear checkout language matter more than you thinkMindset shifts for the moments that feel huge but look smaller in hindsight💭 [09:00] "Sometimes in the moment, these things are so huge and so difficult and we don't know how to deal with it, or how to take this what feels like an attack on us. And then it's no big deal when you look back. We can laugh about it. It's all part of the journey." - Ruth💭 [41:06] "Sometimes giving refunds has been a way of closing things out that actually feels good. It doesn't always have to feel like your boundaries are being pushed over. It can feel like this is a relationship that needs to end." - Faith💭 [43:23] "At a certain point, the energetic leak and how negative and scarce it made my mindset was just like - this is not worth it. I gotta just walk away." - KateQUICK LINKS:👋 Join the free Quietly Ambitious Community on Skool to connect with other heart-led business owners selling their way.✨ Join the Soulful Sales Society for monthly Get It Done Weeks, soulful selling trainings, live Q&As, and community support to help you sell in alignment with your energy, values, and personality.🗣️ Find out more about working with Ruth 1:1 on your business strategy & self-belief to grow your audience & make more sales your way.
