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Engineering Calmer Agencies & Consulting Firms: Calm is the New KPICan you build a business based on calm? Host Susan Boles looks beyond the usual metrics of success to help you build a business where calm is the new KPI. Author: Susan Boles
Can you build a business based on calm? Host Susan Boles looks beyond the usual metrics of success to help you build a business where calm is the new KPI. With over 15 years of experience as an entrepreneur, CFO, and COO, Susan shares the business strategies that lead to a business with comfortable marginsfinancial, emotional, energetic, and scheduling margins. Join her and her guests as they counter the prevailing wisdom about business growth, productivity, and success to provide a framework for making choices that align with your values and true goals. Episode by episode, youll get a look at the team management, operations, financials, product development, and marketing of a calmer business. Language: en Genres: Business, Entrepreneurship, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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Coordination Offload System: Ship Projects Without You in the Middle (with Tanya Moushi)
Episode 127
Tuesday, 28 October, 2025
After 11 years, Tanya’s business hums. She's got warm leads, proven offers, talented contractors. And yet… projects that should take two weeks stretch to two months because she’s the translator between client and designer. In this live diagnosis, we map a transition from “Tanya-as-critical-path” to a productized, reliable service with automated coordination, a structured client-feedback loop, and clear handoffs. We also unpack the fear behind delegating client trust - and why productizing increases value rather than commoditizing it.What You’ll LearnHow to design a Coordination Offload System so delivery runs without you in the middleA simple, automated client-feedback flywheel (template email + form + status trigger)Why productizing raises reliability and margin without lowering priceWhere to add a copywriter or coordinator—and where automation beats headcountA tiny, 90-minute action that can save 3–4 hours every month (and unstick cash flow)Connect with TanyaConnect with Tanya on LinkedInCheck out Moushi & Co (00:00) - Introduction: The Bottleneck Dilemma (00:47) - Meet Tanya Moushi: The Expertise Trap (01:39) - Identifying the Bottleneck (04:24) - Strategizing the Transition (08:08) - Implementing Systematic Solutions (40:03) - Conclusion: Creating Reliable Systems Grab the Calm Service Design + Delivery Swipe File here
